Terms of service

Welcome to The Heathered Ridge! These Terms of Service explain the terms that apply when you visit our website or purchase products from us. By using our website or placing an order, you agree to these terms.

About The Heathered Ridge

The Heathered Ridge is an online shop offering North Carolina-inspired gifts, curated gift boxes, apparel, and other merchandise.

We reserve the right to update product offerings, pricing, descriptions, availability, and other information on our website at any time.

Products and Product Information

We make every effort to provide accurate product descriptions, photographs, pricing, and other information. Because products may be photographed or displayed differently depending on your device or screen settings, actual colors and appearances may vary slightly.

Gift boxes are carefully curated and may contain products from different makers or suppliers. The contents of a gift box will be described and shown on its product page before purchase.

Some of our merchandise is made to order through our print-on-demand fulfillment partner. These products may be produced and shipped separately from other items in your order.

Orders and Payments

By placing an order, you agree to provide accurate and complete information necessary to process and fulfill your purchase.

All orders are subject to availability and acceptance. We reserve the right to cancel or refuse an order when necessary, including in cases of pricing or product information errors, suspected fraudulent activity, or circumstances beyond our reasonable control.

Payment is processed through the payment methods available at checkout. You agree to provide current and accurate billing and payment information.

Pricing and Taxes

Prices displayed on our website are subject to change without notice. Any applicable sales tax and shipping charges will be shown during checkout.

Shipping

Our shipping practices, processing times, and information about potential shipping delays are described in our Shipping Policy.

By placing an order, you acknowledge that delivery times may be affected by circumstances outside our control, including weather, carrier delays, holidays, and other unexpected events.

Returns and Refunds

Our return and refund practices are described in our Return & Refund Policy. By placing an order, you agree to the terms of that policy.

Print-on-Demand Products

Some products are made specifically for your order through our print-on-demand fulfillment partner. Because these items are produced to order, returns and exchanges are not accepted for changes of mind, incorrect sizes, or incorrect color choices, except as described in our Return & Refund Policy.

Intellectual Property

All content on The Heathered Ridge website—including text, photographs, graphics, logos, designs, product descriptions, and other original materials—is owned by or licensed to The Heathered Ridge unless otherwise noted.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our prior written permission.

Third-Party Services

We work with trusted third-party providers to help operate our store, process payments, fulfill certain products, and provide other services. These providers may have their own terms and policies that apply to the services they provide.

Some of our products are produced and shipped by our print-on-demand fulfillment partner, Printful. While we carefully choose our partners, The Heathered Ridge is not responsible for circumstances outside our reasonable control.

Website Use

We ask that you use our website lawfully and respectfully. You agree not to use our website for fraudulent, unlawful, or harmful purposes or to interfere with the operation or security of the website.

Errors and Changes

We do our best to keep our website accurate and up to date, but occasional errors may occur. We reserve the right to correct errors, update information, or change or cancel orders affected by an error in pricing, product information, availability, or other information.

Limitation of Liability

To the fullest extent permitted by applicable law, The Heathered Ridge will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or purchase of our products.

Nothing in these Terms of Service is intended to limit any rights or protections that cannot legally be excluded or limited under applicable law.

Changes to These Terms

We may update these Terms of Service from time to time as our business changes or as necessary to comply with applicable requirements. The updated terms will be posted on this page, and the revised date may be updated when appropriate.

Governing Law

These Terms of Service are governed by the laws of the State of North Carolina, without regard to its conflict-of-law principles.

Questions?

If you have questions about these Terms of Service, please contact us:

The Heathered Ridge
beth@theheatheredridge.com