Refund policy

Thank you for your order!

We want you to love your purchase from The Heathered Ridge. We carefully choose the products we offer and want you to have a great experience. If something isn't right with your order, we're here to help!

Gift Boxes

Our gift boxes are carefully curated, and we provide photos and descriptions of their contents so you can see what you're purchasing before you order.

Because of the nature of our curated gift boxes, we do not accept returns or refunds unless an item arrives damaged or if a food or other consumable item arrives opened or compromised.

Please carefully inspect your gift box upon receipt. If an item arrives damaged, or if a food or other consumable item arrives opened or compromised, please contact us immediately.

If we determine that the gift box needs to be returned, please note the following:

The gift box and its contents must be returned in substantially the same condition in which they were received.

If a gift box was shipped directly to another recipient, any return or refund request must be initiated by the original customer.

The customer is responsible for all return shipping costs.

Once we receive, inspect and verify the reported condition of the returned gift box, we will notify you and issue a refund to the original payment method within 10 business days. Please keep in mind that your bank or credit card company may need additional time to process and post the refund. 

To request a return of a gift box, please contact us at beth@theheatheredridge.com. If a return is necessary, we'll provide return instructions and the appropriate return address.

Please Note: We reserve the right to refuse any return that does not meet the above conditions.

Print-on-Demand Products

Some of our products—including tees, totes, hats, mugs, and other merchandise—are made to order specifically for you.

Because these products are made specifically for your order, we do not accept returns or exchanges due to a change of mind, incorrect size, or incorrect color choice. Please review the product details and sizing information carefully before placing your order.

If a print-on-demand item arrives damaged, defective, misprinted, or is the wrong item, please contact us at beth@theheatheredridge.com within 10 days of delivery. Please include your order number and photos of the item and packaging. We'll work with you and our print-on-demand partner to make it right.

Questions?

We're here to help and thank you for supporting another small business!

The Heathered Ridge
beth@theheatheredridge.com